Terms & Conditions

This website, www.bul-key.com (the “Website”) is owned and operated by or on behalf of Sal-Lp Ltd, a company registered in Scotland under company number SC517913 and having its registered office at 55 Kennedy Way Airth, Falkirk, Scotland, FK2 8GG, United Kingdom (the “Company”).

Our trading names include, without limitation, bul-key.com, Bul-Key and the BUL logo.

You can contact us at any time by writing to us at the address above, by emailing info@bul-key.com or by calling us on 0044 770 629 9647.


1.1 For the purposes of these terms and conditions of sale, when the words below are used with a capitalised first letter, they have the following meanings:

Bespoke Items” means Products which are personalised or made to your specification or which are otherwise customised or custom-made;

Confirmation” has the meaning set out in Section 3.2 below;

Contract” means the contract formed in accordance with [Section 3] below for the sale and purchase of the Products between you and us, either via the Website, in person, or over the telephone with one of our agents or representatives;

Delivery Charges” means any shipping charges, taxes, import duties, re-delivery charges, insurance fees, government levies, impound charges or any other fees directly arising as a result of shipping Products to you;

Force Majeure” means any act or event beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

Foreign Markets” means any place that is not subject to the same standards of manufacture for any Products as the United Kingdom at the time of manufacture of the Products;

Foreign Vehicles” means any vehicle that is manufactured to a set of applicable standards that is not the same as those applicable in the United Kingdom at the time of its manufacture;

Products” means the products offered for sale on the Website or elsewhere by the Company from time to time;

In Person” means face to face, over the telephone or via email in correspondence with us or one of our authorised representatives from time to time;

Order” means an order for Products which you submit to us through the Website, in person or over the phone with us or one of our agents or representatives; and

Terms” means these terms and conditions of sale.

1.2 In these Terms, when we refer to we, us, our etc, we are referring to Sall-LP Ltd and its agents and representatives from time to time. When we refer to you, we are referring to you, the customer or user of this site.

1.3 These Terms, and any Contract between us, are in the English language and this English language version shall have priority over any translation into any other language. 

2. Placing An Order

2.1 By placing an Order with us, you warrant and agree that you are (i) acting personally in your capacity as a retail consumer, and (ii) you are over the age of 18 years old. If you wish to discuss placing an order on behalf of a business, please contact us on the details set out above.

2.2 When you order any Products through the Website or In Person, these Terms shall apply to that Order and you acknowledge and agree that by proceeding with an Order you are accepting these Terms. If you do not accept these Terms, then you will not be able to place an Order.

2.3 If we accept your Order, these Terms will form the basis of the Contract between us in the manner set out in Section 3 below. We recommend that you save or print a copy of these Terms for future reference.

2.4 It is your responsibility to ensure that the details of your Order are correct and accurate and that you have provided us with all information relevant to your Order. Though we will make reasonable efforts to ensure that we receive the information from you required to complete the Order, it is your responsibility to ensure that you have provided it. It is important that you note that we shall not be responsible for any errors made by you when submitting your Order to us.

3. Forming a Contract For Sale

3.1 When you place an Order for Products with us, you are making an offer to buy those Products from us. We may send you an email acknowledging receipt of your Order but this acknowledgement of receipt does not form a Contract between us. It is important that you note that:

3.1.1 we are under no obligation to accept your Order; and

3.1.2 no Contract has been formed between you and us by emailing this acknowledgement of receipt.

3.2 If we accept your Order, we will send you an email confirming (i) the details of the Products ordered, (ii) the total order value (the “Confirmation”), and (iii) details of how to make payment. The Contract is formed when we send you this Confirmation.

3.3. If we are unable to supply the Products to you for any reason, we will inform you of this via email and we will not process the Order. If you have already paid for the Products, we will refund the full amount of your payment unless you would like to order alternative Products from us. If there is any difference in the price of the original Products ordered and the alternative Products ordered, we will pay to you or you will pay to us the difference between the original price and the alternative price as required.

4 Our Products

4.1 For the avoidance of doubt, all of our Products are Bespoke Items unless expressly stated otherwise.

4.2 The images used on the Website and in our marketing materials are representative only and the final Products may not be exactly as pictured on the Website or in our marketing materials. The design, materials, colour-ways and methods of production are all specific to your Order and you should clearly state any preferences when you place the Order and prior to making payment for the Products. Any of your requests received by us after payment has been received for the Products will not be accommodated except at our sole discretion.

4.3 For the purposes of the Contract, the quantity, quality, size and any other specifications of the Products will be set out in the Confirmation.

4.4 We reserve the right to alter the Products or any relative specifications at any time. In such circumstances, we shall notify you as soon as practicable by email and will not process your Order until you have confirmed that you wish for us to proceed.

4.5 The Products are produced in compliance with the British Standards as applicable at the time of your Order. You acknowledge and agree that although we take reasonable steps to ensure that Products are suitable for use in Foreign Markets, we cannot guarantee the Products’ compatibility with Foreign Vehicles. We shall have no liability in relation to Products which are not compatible with a Foreign Vehicle and cannot offer a refund on any Products which are not compatible with a Foreign Vehicle or in a Foreign Market. Nothing in this Section 4.4. shall affect your statutory rights.

4.6 As a consumer, you have legal rights in relation to Products which are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office in the UK. Nothing in these Terms will affect those rights.

5 Delivery

5.1 Unless otherwise stated in your Confirmation, the average lead time for production of your Order will be six weeks from our receipt of cleared funds into the account specified by us in the Confirmation. We will endeavour to include an estimated date of delivery in every Confirmation but you acknowledge and agree that this date is only an estimate for guidance purposes and may be subject to delay for any reason, including but not limited, to an event of Force Majeure. If we are unable to meet the estimated delivery date, we will update you with a new estimated date of delivery as soon as we are able to.

5.2 We will ship the Products to you via a reputable courier company such as DHL, Fedex, UPS or other national or international carrier of parcels and you will be responsible for all Delivery Charges.

5.3 You are responsible for providing the correct details for shipping and any additional Delivery Charges arising as a result of inaccurate information you provide to us.

5.4 Where you have requested us to deliver the Products to an address outside the UK, you acknowledge and agree that you will be responsible for all Delivery Charges.

5.5 You indemnify and hold us harmless for any additional Delivery Charges, including legal fees we reasonably incur, in relation to any charges arising out of your request to take delivery of the Products at an address outside of the UK in accordance with Section 5.4 above.

5.6 You will only own the Products once you have made full payment of the amount set out in the Confirmation, including any Delivery Charges and any amounts arising as a result of Sections 5.4 and Section 5.5 above.

6. Price and Payment

6.1 Any prices for the Products set out on the Website or in any marketing materials are for information purposes only. We will take reasonable care to ensure that prices are kept accurate and up to date but where there is a conflict between the price on the Website or in any marketing materials and the Confirmation, the price in the Confirmation shall take priority.

6.2 All prices are in pounds sterling and are inclusive of VAT and any other applicable taxes at the time of purchase unless specifically stated otherwise in the Confirmation.

6.3 Once we have accepted your Order, we will send you a request for payment via PayPal. You should note that work will not commence on your Bespoke Item until payment of that request has been received in full via the means set out in the Confirmation. By submitting your details to any payment services provider such as PayPal or any other such service you are acknowledging your acceptance of their terms and conditions and privacy policy. 

7. Your Right to Cancel 

7.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Distance Selling) Regulations 2000 for any Products which are not Bespoke Items. This means that during the relevant period you may cancel your Order for any reason whatsoever, subject to the requirements set out in Section 7.4 below. You may cancel a Contract for a Product which is not a Bespoke Item any time from your receipt of the Confirmation up to 14 days following the date you receive the Products.

7.2 Notwithstanding the provisions of Section 7.1 of these Terms, Contracts for Bespoke Items may not be cancelled.

7.3 You may only cancel a Contract by contacting us via email or in writing at the address set out above. If you do cancel a Contract, cancellation will be effective from the date you send the email or post the letter and we will process a refund in full within 30 calendar days of that date. Refunds will be made by the same method of payment originally used for the purchase.

7.4 If you cancel a Contract pursuant to Section 7.1 of these Terms, and the Products have already been delivered to you:

7.4.1 You must return the Products to us as soon as reasonably practicable and within 14 days of you giving us notice of your cancellation – we recommend that you return the Products to us via signed for delivery service;

7.4.2 Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us;

7.4.3 You have a legal obligation to keep the Products in your possession until such times as you return them to us and to take reasonable care of the Products while they are in your possession pending return; and

7.4.4. The Products remain your responsibility until we have received them. We advise you to use an insured service to ship them to us. We do not accept responsibility for any Products which are lost in transit and you indemnify us against the cost of their replacement.

7.5 In the event that you do not return the Products to us in accordance with this Section 7, or if you return the Products to us at our expense, we reserve the right to charge you our direct costs, including reasonable legal costs, of recovering the Products from you.

8 Returns 

8.1 Subject always to our right to cancel pursuant to section 7.1, Products other than Bespoke Items may be returned within the period of 28 calendar days from the date of delivery to you, provided that the Products are in new, unused and unworn condition in their original packaging and have all original tags attached. The Products must also be accompanied by all original despatch paperwork.

8.2 The Products should be returned to the following address: Sall-Lp Ltd., 55 Kennedy Way Airth, Falkirk, Scotland, FK2 8GG, United Kingdom.

9. Our Liability to You

9.1 If we fail to comply with these Terms, we may be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We will not however be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.

9.2 Nothing in these Terms shall limit any rights you might have as a consumer or other legal rights that may not be excluded by law. We do not in any way exclude or limit our liability for:

9.2.1 death or personal injury caused by our negligence;

9.2.2 fraud or fraudulent misrepresentation;

9.2.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

9.2.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

9.2.5 defective products under the Consumer Protection Act 1987.

10 Your Personal Information

10.1 We only use your personal information, which you provide to us in connection with your Order or for any other reason, in accordance with our Privacy Policy. Please take the time to read the policy as it includes important terms which apply to you.

11. Other Important Terms

11.1 We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract which are caused by an event of Force Majeure. If an event of Force Majeure takes place that affects our Contract with you we will contact you as soon as reasonably possible to notify you. Please note our obligations under a Contract will be suspended for the duration of the event of Force Majeure.

11.2 Each section of these Terms operates separately. If any of these sections (or any part of any section) is found by any court or relevant authority to be unlawful or unenforceable, the other sections (or other parts of the section in question) shall not be affected and shall remain in full force and effect. If any section of these Terms is found to be unlawful or unenforceable but would be lawful and enforceable if some part of the section were deleted, the section in question shall apply with such deletion as may be necessary to make it lawful and enforceable.

11.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

11.4 We may perform any of our obligations or exercise any of our rights under the Contract ourselves or where applicable, through any other persons (legal or otherwise) or entities.

11.5 We may transfer our rights and obligation under a Contract to another organisation but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

11.6 These Terms are governed by the laws of England & Wales. This means that a Contract for the purchase of Products through the Website and any dispute or claim arising out of or in connection with it will be subject to the laws of England & Wales. You and we both agree that the courts of England & Wales will have non-exclusive jurisdiction.

Last updated: 25 April 2016